Rules

Terms and Conditions

FOREWORD

The services provided by STOP BAGS & GO are governed by these ‘Terms and Conditions of Service’.

The “Terms and Conditions of Service” established by STOP BAGS & GO are to be understood and considered an integral part of each individual deposit contract and each other service concluded with the customer and cannot be severed from the contract itself.

TERMS AND CONDITIONS

The contract for storage and other services is concluded with the company MPM IMMOBILIARE S.R.L., owner of the registered trade mark “STOP BAGS & GO”, which agrees to stow its customers’ luggage/objects in its luggage room. By leaving your luggage on our premises and in the luggage room, you accept the terms and conditions set out in our storage contract and/or in the contract for the provision of various services, on your own behalf and/or on behalf of any other person.

SERVICE DESCRIPTION – SELF-SERVICE LOCKERS

The luggage storage service consists of the rental of automatic lockers for the storage of luggage/personal items at our shop for the period chosen by the customer during the booking process.

The customer is informed that he/she has no right of withdrawal from the transaction, which he/she expressly waives in view of the specificity of the service, and that the booking is non-refundable.
The booking email and/or the receipt that STOP BAGS & GO sends with the booking constitutes the booking.
The venue is open seven days a week. Opening hours are 7 a.m. – 11 p.m.
Animals are prohibited in all lockers and/or on the premises.
Smoking is not permitted inside our lockers.
Access (to the service) is restricted to persons over the age of 18 or accompanied minors.
No storage of perishable foodstuffs is permitted inside the lockers.
The maximum permitted weight per locker is 35 KG.
The Customer is responsible for verifying the size and weight of his/her luggage before making a booking on the site.
No claim or request for reimbursement will be accepted if the luggage exceeds these dimensions and/or weight.
The Customer is also obliged to ensure that the locker door is securely closed before leaving the baggage room he/she has used;
The luggage is locked inside the locker rented by the customer;
He/she has not left any valuables in his/her luggage, for which the customer remains responsible and for which STOP BAGS & GO disclaims all liability;
Has not left anything inside the locker when leaving a STOP BAGS & GO locker for the last time (at the end of the booking).
The customer is in any case responsible for his/her luggage and its contents.

It is the responsibility of the Client not to leave in the locker any identity or other documents necessary for travel. The Client acknowledges that he/she has taken all necessary precautions and measures to ensure that he/she has not left any documents necessary for travel in the locker. Failing this, STOP BAGS & GO shall under no circumstances be held liable for any negligence on the part of the customer.

LATE COLLECTION IN THE SELF-SERVICE LUGGAGE ROOM

In the event of late baggage collection during the opening hours of the baggage store, STOP BAGS & GO will charge an additional fee for each hour of delay. After payment has been made, the customer may collect the luggage.

If the collection does not (take place) before the shop closing time, but on the following day(s), STOP BAGS & GO will charge an additional daily fee for each day of delay. After payment is completed, the customer may collect the luggage.

FORGOTTEN/FOUND LUGGAGE

For security reasons, any item or luggage that is forgotten/found and not claimed will be destroyed 5 days after the end of the booking.

If a forgotten item is claimed, the customer bears all costs, which must be paid in advance. A fee of € 35 plus shipping costs will be charged, depending on weight, destination and shipping method (regular mail, UPS, etc.).

PROHIBITED AND DANGEROUS ARTICLES

We do not allow the storage of items that are prohibited by law and/or considered dangerous under national legislation, as well as items that by their nature or packaging may cause harm to persons, the environment or other baggage being transported and/or stored.

We do not accept storage of, nor do we provide other services for, goods that in our sole discretion are considered dangerous.

STOP BAGS & GO does not accept storage for the following items: plants and animals, live or dead; negotiable securities and certificates (notes of lading, currency, coins, credit cards and travellers cheques (travel documents)); other non-negotiable securities; any material that could be considered pornographic or indecent; weapons (firearms and edged weapons); software containing high-value information; technology (telephones, tablets, PCs, smartphones); rubbish; political material; dangerous materials; narcotics or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private tenders, securities, meal vouchers and fuel vouchers, etc.); watches.); watches.

The following items may only be accepted by STOP BAGS & GO with specific written authorisation or if they are expressly part of STOP BAGS & GO’s business offer: foodstuffs and pharmaceuticals; cigarettes and alcohol; fragile items (such as glass, bottles, etc.); biological tissues and anatomical parts.

The customer acknowledges and accepts that the storage of such goods is subject to specific regulations. Therefore, storage must be carried out in accordance with the applicable regulations and any operational instructions issued by STOP BAGS & GO. These instructions may change at any time.

RIGHT OF INSPECTION

The customer acknowledges and accepts that STOP BAGS & GO and/or any Government Authority has the right to open and inspect baggage at any time for security reasons.

CUSTOMER OBLIGATIONS

The customer warrants and represents that:

(A) the complete address and contact details have been accurately stated on our filing receipt or online form;

(B) the contents of the baggage do not cause damage to other baggage in our custody

(C) the contents of your Baggage is not a prohibited article and you are a person or organisation with whom we cannot legally trade under applicable laws or regulations

(D) where you have requested us to charge a third party for the storage of your Baggage, you shall be obliged to pay the storage fee in the event of non-payment

(E) you have complied with all applicable laws and regulations, in addition to the provisions of this agreement;

(F) you implicitly agree to indemnify us and keep us indemnified against any liability we may incur, or any costs, damages or expenses, including legal fees, which we may incur for you or any third party arising from your breach of any of these obligations and warranties, even if we inadvertently accept a custody that contravenes any of your obligations.

EXTENT OF OUR RESPONSIBILITY

Our liability for the risks of loss of or damage to your luggage during the period of storage at our premises and specifically attributable to the sole responsibility of STOP BAGS & GO or its employees, will be governed by Art. 1768 and 1770 of the Civil Code and may not, under any objective and/or subjective circumstances, exceed the amount of €200.00 per LOCKER covered by the insurance as set out in point 10 of these conditions.

For the part not covered by the Civil Code regulations on the storage contract, STOP BAGS & GO shall not be liable in the event of delayed and/or unclaimed luggage(s) beyond the opening/closing times of our premises.

Therefore, STOP BAGS & GO shall in no way be liable in connection with duly and fully proven damage, which may be considered a direct and foreseeable or indirect consequence of the delay and/or non-collection.

STOP BAGS & GO will therefore not be liable for any flight, train, start-up, loss of revenue, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might occur, nor for any indirect, incidental, special or consequential damages howsoever caused, including, without limitation, breach of contract, negligence, wilful misconduct or default. We shall not be liable if we fail to perform any obligation to you due to circumstances beyond our control such as (the following list is purely illustrative and not exhaustive) force majeure including earthquakes, cyclones, storms, floods, fires, disease, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; hidden defects or inherent defects in the contents of checked baggage; criminal acts of a third party such as theft, robbery and arson; acts or omissions attributable to you or a third party for which you shall be responsible; acts or omissions attributable to a public official; contents of the deposit consisting of any item prohibited by law or under the provisions of this contract, even though we may have accepted the deposit in error. We are not liable for broken handles and/or wheels. Our only liability in connection with the services provided is governed by these general storage conditions.

INSURANCE

Each item of luggage deposited with us is covered by insurance up to a maximum value of EUR 200.00 per LOCKER. This insurance cover shall indemnify the customer for any damage and/or loss directly attributable to STOP BAGS & GO within the above-mentioned limits, as well as in the event of proven theft by a third party.

This insurance cover is not available for precious stones, precious metals, watches, plasma screens, LCD screens, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, porcelain, objects of art, antiques, documents or films, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential loss, delayed delivery or loss arising from a breach of your obligations under these terms and conditions and are not available for non-transport services. The above options do not cover breakage of handles and/or wheels.

The shop is equipped with 24-hour video surveillance.

COMPLAINTS, OBJECTIONS

If a customer wishes to file a complaint for lost or damaged luggage, or for any other damage, he or she must comply with the provisions of national law; otherwise we reserve the right to reject the complaint. In particular, you may submit your complaint in writing within eight (8) calendar days from the date of termination of your locker rental. Following the first written communication, and no later than the period of limitation prescribed by law or applicable regulations, the customer shall provide documentary evidence of the complaint by submitting all relevant information relating to the claim. We are not obliged to act on any claim until our filing fees and expenses have been paid. The customer is entitled to deduct the amount of the claim from the amounts due for rental to STOP BAGS & GO. In order to take into account a claim for damages, the contents of your luggage will be made available to us for inspection upon collection. In the event of our acceptance of the claim, you warrant that the insurance company or third parties who have an interest in the storage will waive any right or claim to which they are entitled by virtue of subrogation or otherwise.

TARIFFS AND PAYMENT TERMS

For the locker rental service, your credit card will be charged at the time of online or on-site purchase. This charge will only include the cost of the rented time slot.

Any disputes regarding charges must reach us in writing no later than seven (7) days from the date of payment. The customer agrees to pay the amount due to STOP BAGS & GO governed by these conditions within the agreed terms. Payments will be made in the local currency, and calculated according to the current exchange rate. Delays in payment may result in the application of default interest pursuant to Legislative Decree no. 231/02 as amended. STOP BAGS & GO reserves the right to demand, without prejudice, the reimbursement of its receivables in the time and manner prescribed by law, without prejudice to the right to greater damages.

APPLICABLE LAW

Should any term or condition of this Agreement be declared invalid or unenforceable, such determination shall not affect the other provisions of this Deposit Agreement, which shall then remain in full force and effect. Except for the provisions of any applicable law; any dispute arising out of and/or in connection with this deposit agreement shall be governed by Italian law.

JURISDICTION

For any dispute concerning the relationship between the parties, the Court of Rome shall have exclusive jurisdiction.

CONDIZIONI DEL REGOLAMENTO

The prior acceptance of these regulations by the user presupposes the knowledge and unconditional acceptance thereof pursuant to Articles 1341 et seq. of the Civil Code.